MIXMOVE HUB OSDriver Operations SupportModule 06 of 07

Connect drivers to the live delivery operation.

Support drivers through pickup, transport and delivery workflows using mobile instructions, navigation and real-time updates. Confirm each handover and capture delivery evidence, incidents and exceptions from the road.

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Driver Operations Support

What it does

Delivery information that reaches the office after the driver is back is already out of date. Driver Operations Support sends it from the stop.

<div class="pf-rule-wrap" aria-hidden="true"><div class="pf-rule-line pf-cut"><div class="pf-rule pf-cut"><div class="pf-fh"><span class="pf-fi"><svg class="ph"><use href="#ph-map-pin-line"/></svg></span>Stop 9 · Bron · TR-2231<span class="pf-tag">MIXMOVE&nbsp;HUB&nbsp;OS</span></div><ul class="pf-rule__in"><li>Stop</li><li>Scan</li><li>Photo</li><li>Signature</li><li>Reason code</li></ul><div class="pf-rule__node"><span class="pf-ptile pf-ptile--hub pf-cut"><svg class="ph"><use href="#ph-map-pin-line"/></svg></span><div><b>Handover confirmed</b><span>sent from the stop</span></div></div><ul class="pf-rule__out"><li class="pf-rule__o pf-is-on"><b>Delivered</b><span>POD to dispatch · 14:12</span></li><li class="pf-rule__o"><b>Failed delivery</b><span>Reason + photo → re-delivery</span></li></ul></div></div></div>

In the module

Key capabilities

    1. Driver mobile app

      • Pickup and delivery confirmation, with proof of delivery by photo or signature
      • Barcode scanning to validate shipments, consignments or loading units at each stop
      • Navigation from stop to stop in the driver’s preferred app, with ETA updates sent back to the hub
      • Offline operation that synchronises when the device reconnects, and quick login by QR code or SMS or email link

    2. Pickup and delivery execution

      • Guided stop-by-stop workflow aligned with the trip and its execution plan
      • Combined pickup and delivery trips, including ad-hoc pickups created along the route
      • Address validation, geolocation corrections and contact validation on site
      • Cash on delivery, and document download or local printing of PODs, waybills and manifests where supported

    3. Exceptions and communication

      • Dynamic forms that capture structured reasons for failed or partial deliveries
      • Photo and document attachments for damages, access issues or discrepancies
      • Live chat between drivers and dispatch for route changes, priorities and safety alerts
      • Real-time sync, so control towers and customer service see issues immediately and can trigger re-delivery, rerouting or return to hub

    4. Driver performance and compliance

      • Service time at each stop compared with the planned time
      • Breaks and technical stops aligned with labour regulations and transport plans
      • Optional telematics integration for driving behaviour, speeding, harsh braking, idling and CO₂ impact
      • Dashboards for on-time performance, first-attempt delivery success and incident rates by driver, route or customer

    device-mobile, map-pin-line, warning-circle, gauge

    Roles

    Who uses it

    • Drivers, whether employees, contractors or partner carriers

    • Dispatchers and transport planners

    • Customer service teams

    • Fleet and operations managers

    steering-wheel, path, users, gauge

    Outcomes

    Business value

    What changes when the driver’s phone is part of the operation.

    1. Fewer errors and less friction on the road

      Guided stop-by-stop workflows, barcode validation and structured forms reduce mistakes in day-to-day trip execution.

    2. More deliveries completed on the first attempt

      Structured reasons for failures and real-time sync let teams act while the driver is still on the route, which improves first-attempt delivery success and customer satisfaction.

    3. Live visibility between drivers, hubs and control towers

      Every confirmation, delay and incident reaches dispatch as it happens, and the same data gives managers a basis for coaching and safety programmes.

    Solutions

    Powers this solution

    See Driver Operations Support on your own flows.

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