MIXMOVE DICollaboration PortalsModule 06 of 07

Give customers, suppliers and partners the answers without the phone call.

Expose MIXMOVE DI to customers, suppliers and partners through role-based, self-service portals. Each party sees shipments, documents and alerts for its own flows, with secure access to just the right subset of data.

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Collaboration Portals

What it does

Every customer who asks where a shipment is, and every supplier who asks which slot is booked, is a call someone on your team has to answer.

<div class="pf-rule-wrap" aria-hidden="true"><div class="pf-rule-line pf-cut"><div class="pf-rule pf-cut"><div class="pf-fh"><span class="pf-fi pf-fi--di"><svg class="ph"><use href="#ph-users-three"/></svg></span>Request · Rhein Cargo · SHP-55120<span class="pf-tag pf-tag--di">MIXMOVE&nbsp;DI</span></div><ul class="pf-rule__in"><li>Customers</li><li>Suppliers</li><li>Carriers</li><li>Partners</li></ul><div class="pf-rule__node"><span class="pf-ptile pf-ptile--di pf-cut"><svg class="ph"><use href="#ph-users-three"/></svg></span><div><b>Shared workflow</b><span>one place per partner</span></div></div><ul class="pf-rule__out"><li class="pf-rule__o pf-is-on"><b>Approved in the portal</b><span>Slot 10:45 · Dock 06</span></li><li class="pf-rule__o"><b>Phone call to your team</b><span>Not needed</span></li></ul></div></div></div>

In the module

Key capabilities

    1. Customer visibility portal

      • Read-only views of shipments, consignments and delivery status
      • Configurable perspectives: by order, shipment, delivery or site
      • Self-service access to PODs, invoices and compliance documents
      • Customer-managed alerts for events, thresholds and exceptions, with preferred channels: email, SMS, in-app or API

    2. Supplier collaboration portal

      • Suppliers see orders, shipment expectations and booking slots
      • Plans and slots confirmed by the supplier
      • Documents and compliance data exchanged in the portal
      • Shared view of inbound flows and performance

    3. Role-based experiences for partners

      • Tailored views for end customers, shippers, suppliers, carriers and internal teams
      • Shared KPIs and exception workflows across parties
      • Permissioned access, so each party sees only the data that concerns it

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    Roles

    Who uses it

    • End customers and shippers

    • Suppliers and vendor management teams

    • Key account and customer service teams

    users, factory, handshake

    Outcomes

    Business value

    What changes when the people outside your company can find answers themselves.

    1. Fewer inbound queries

      Customers and suppliers check status, documents and slots in the portal, which reduces the service load on your team.

    2. Trust built on evidence

      Everyone sees the same shipment record, with PODs, invoices and compliance documents attached.

    3. Room for differentiated service levels

      Configurable views and alerts support premium visibility offerings for the customers who value them.

    Solutions

    Powers this solution

    See Collaboration Portals on your own flows.

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